Empire today installed 7 000 carpet in our entire home that was immediately discolored in areas upon installation and is becoming progressively worse since installation.
Empire carpet warranty complaints.
Buying carpet from lowe s home depot empire today or costco.
New carpet in eagan mn.
Schedule a free appointment installation of in stock styles of carpet hardwood vinyl plank vinyl tile and laminate guaranteed by 11 26 20 guarantee date for orders signed and any necessary financing.
See hundreds of samples and get a price estimate on the spot.
Empire limited our active choses to two companies one being the company that produced the defective carpet.
The company brings hundreds of samples to your.
When i called to complain and simply ask that the carpet be re stretched i was informed that the warranty is only good for 1 year and i would have to pay to have this service completed.
On july 15 2020 the installers came and installed our new selection of carpet.
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The new carpet ha 2 feet lanes or lines the length of the carpet in several areas.
2020 alan fletcher consumer advocate expert carpet advisor.
Half price carpet flooring plus basic.
That means if you ever have a carpet problem or complaint you may have a hard time getting anyone to help you or take responsibility for making things right.
Schedule online or call 800 588 2300.
Schedule a free in home estimate.
Empire today has provided customers with carpet hardwood laminate vinyl tile flooring and window to more than 2 million customers since 1959.
Empire is completely inept and unable to coordinate the transfer of a single roll of carpet from dallas to houston.
So the carpet empire installs is of such poor quality that it stretches out in less that 4 years old.
So for a second time we picked a carpet using the same salesman.
It s our best sale.
Bbb accredited since 8 15 2006.
Hence i am no longer buying or recommending empire carpet.
Carpet has a 10 year warranty and they will not followup or follow through to replace our carpet under warranty.
This e mail account is monitored 24 hours.
The response i keep getting is the system is down so i mentioned using pen paper and the telephone to coordinate the delivery.
